The team at Occupational Safety Solutions is dedicated to assisting our customers and we try to provide as much information on our website to assist with your decision making process. Listed below are some responses to frequently asked questions, however please contact us if you have any specific questions or if we can assist you.
Q - How do I add the Coupon Code to obtain the Special Offer discount?
A - To obtain the Monthly Special Offer discount, go to the Checkout and enter the Discount Code in the area saying "Discount Code" on the right hand side of the webpage, then click "Apply" so the reduced price can be calculated before payment.
Q - How do I download my purchased products?
A - You will receive an email with a link to download your purchased products immediately after payment has been processed. You will also receive a Tax Invoice from us via email noting payment has been made in full for your accounting purposes.
Q - How do I add my Company Name and logo onto my templates?
A - Adding your Company Name, logo and business details is a simple task if you have basic Microsoft (MS) Word skills, however a lot of our customers aren't using computers each day and modifying documents can be a frustrating and time consuming challenge. Please click on the link below to view a simple step-by-step procedure to guide you through this process and have your templates ready in minutes!
Alternatively we can provide a competitive quote to add your company details for you if you are short on time!
Q - Can I see an example of a SWMS or other templates within your Systems before purchase?
A - Yes we are always happy to provide examples of our products in PDF format upon request. Please let us know what you are interested in purchasing and we will do what we can to assist. If you wish to view our typical SWMS Template structure and presentation please click on the link below.
Q - What do I need to add to make my purchased SWMS template "Site Specific"?
A - Occupational Safety Solutions provides SWMS templates with "generic" or "typical" work steps, hazards and safety controls included. Firstly you will need to read and review the content to make sure it is relevant to your specific business and/or project requirements. Any business specific edits can be made using Microsoft Word. Then you will need to add "site specific" information relevant to each worksite. Please click on the link below to view a step by step procedure showing which information needs to be added by you in order for your SWMS to be "Site Specific".
Q - Can I modify the purchased products?
A - Yes. All of our products are provided in fully editable Microsoft Word format (or Microsoft Powerpoint on noted products). You can modify the contents of each template where required to suit your specific business needs and those of your clients. We have tried to take care of the OH&S / WHS compliance for most typical businesses, however you may benefit from modifying the contents to suit your specific needs in non-typical situations.
Q - What if I don't need all the SWMS in your online Packs, and I want to select my own?
A - That's fine, we can provide a quote for a Tailored SWMS Pack, with or without an OH&S or WHS Management System. Simply click on the link below to download a full list of SWMS we can supply in fully editable Microsoft Word format. Email us the list of SWMS you would like quoted, advise if you need a Management System, and we'll do the rest! We can also provide a Pack Discount consistent with Packs of similar numbers shown online.
Q - How do your SWMS Pack and OH&S/WHS Industry Pack Discounts work?
A - We provide Pack Discounts for all online Packs, the % Discount increases as the number of SWMS in each pack increases. We can also provide Pack Discounts for Tailored Packs, please click the link below to view further information.
Q - Are there any subscriptions or ongoing fees associated with purchased products?
A - No. You buy the rights to use purchased templates and systems within your business. This is a one-off expense if you keep your documents up to date. However, if documents haven't been kept up to date and you would like the latest versions please read on...
Q - I'm an existing customer who requires updates to previously purchased documents, what do I do?
A - We offer discounted rates to update your previously purchased documents, systems or management plans. You will only pay a percentage of the original purchase price, on a sliding scale based on the years since purchase. Please contact us if you would like to discuss your specific needs.
Q - Do you have a refund policy?
A - Yes we do have a refund policy. Due to the nature of our products and the fact that they cannot be returned without trace we are unable to provide refunds. We are happy to provide as much information as you require to assist in the decision making process and we will work with you to advise the best solution for your business. We also provide free after sales phone and email support to assist you with meeting any specific client and business needs.
Please Contact Us on 1800 304 336 during business hours or anytime via email if you have any other questions or if we can assist you and your business.